- About Us
To keep our costs down, and thus pass on the best prices to you, we have a limited staff.
We usually reply back to emails within hours, and we try to answer all phone calls. IF YOU RECEIVE AN ANSWERING MACHINE, LEAVE A MESSAGE AND WE WILL CALL YOU BACK.
PLEASE leave us any information you have, or that you might be looking for. For instance, an order number - Usually located on your packing slip on the top right just under the barcode, OR a part number.
If you have a general inquiry about a part - part dimension or any other question - giving us the part or ANY other information will allow us to gather data on suspected parts and check measurements, or availability before we call you back - saving both of us time on the phone.
WE ARE UNABLE TO PROCESS CREDIT CARDS OVER THE PHONE. IF NEEDED, WE CAN SEND YOU A DIRECT PAYPAL INVOICE THAT CAN BE CUSTOMIZED TO THE ITEMS YOU NEED, AND CAN BE PAID ONLINE. ONCE THE PAYPAL INVOICE IS CREATED, THE INVOICE IS SENT TO THE EMAIL ADDRESS THAT YOU PROVIDED AND WILL CONTAIN A LINK TO FOLLOW TO MAKE PAYMENT. ONCE PAYMENT IS MADE, WE ARE NOTIFIED AND WILL START PROCESSING YOUR ORDER.
You can reach us via:
Email: Sales@TheRivetGallery.com OR Phone: 817-805-7524